In this rapidly changing world, consumers are now demanding quicker, more efficient service from businesses. To stay competitive, companies must meet or exceed the expectations of consumers. Companies will have to rely more heavily on their business intelligence systems to stay ahead of trends and future events. Business intelligence (BI) is a business management term; it refers to applications and technologies that are used to gather, provide access to, and analyze data and information about company operations. Business intelligence systems can help companies have a more comprehensive knowledge of the factors affecting their business, such as metrics on sales, production, internal operations, and in this case human capital risks. Business Intelligence can help companies to make better business decisions by means of the development of customised decision-support-systems.
Because of the prospective nature of the SAEHWS instrument, collecting data pertaining to human capital risks over a period of time and linking the SAEHWS data to objective company data (e.g. turnover data, performance, productivity, etc) allows for the development of a customised human capital decision-support-system that might be used by managers to:
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