The Organisational Human Factor Benchmark©

The Organisational Human Factor Benchmark© is a derivation of the South African Employee Health and Wellness Survey, which was developed following twelve years of cutting-edge research by the WorkWell Research Unit, Faculty of Economic and Management Sciences, North-West University, Potchefstroom Campus. The nature of the research and subsequent statistical modelling of results distinguish the instrument as follows:

	It is standardised and validated for South African workplaces and provides for measurements against a South African norm.
	It is cultural sensitive with no bias against any cultural group.
	It is supported by a predictive model that allows for employee risk prediction and the proactive management of risks for employees, teams and areas of operations.
	It is supported by various industrial and sectorial benchmarks.

The Organisational Human Factor Benchmark will allow you to benchmark your company's Human Factor risks against the South African norm by scoring each of the following key employee and organisational aspects with an A+, A, B, or C:

What does the OHFB© measure?

Employee Outcomes:

	Employee Stress and Stress-Related Ill-Health levels
	Employee Health and Lifestyle
	Employee Work Engagement levels
	Employee Turnover Intention
	Employee Corporate Citizenship Behaviour levels

Drivers of Employee Outcomes:

	Employee Workload
	Performance Management
	Recruitment and Selection
	Employee Competence
	Employee Growth and Development
	Supervisory Relationships
	Management Style
	Clarity pertaining to Roles and Responsibilities
	Effectiveness of reporting and decision-making structures
	Adequacy of Equipment and Physical Resources
	Employee Relationships
	Career Paths within the Organisation
	Remuneration
	Leave and Overtime Management

So what do I get?

You will have access to a real-time interactive management report that will:

	Benchmark your employee and organisational factors against the South African and industry (if available) norm,
	Report on the incidence of experiences on the different Organisational Human Factor Benchmark dimensions in the organisation,
	Provide the main drivers of employee outcomes as well as the impact level of these drivers on employee outcomes,
	Recommend key performance indicators on certain employee and organisational factors, and
	Provide generic intervention guidelines to address risk drivers.

The real-time report acts as a decision support system which will help you identify key risk areas within your organisation. The system also provides for a hard copy version of the report that can be downloaded in Microsoft Office Word 2007 format.

The Organisational Human Factor Benchmark© management report would empower leaders and decision-makers in organisations to:

	Generate business intelligence regarding organisational and human factor risks;
	Understand and quantify organisational factors impacting on the potential of the workforce;
	Understand and quantify the impact of employee wellbeing on organisational outcomes
	Assess the impact of identified drivers on strategic vision and objectives
	Customise and prioritise Human Resource Management and Organisational Development strategies based on evidence, facts, and impact level;
	Develop customised best practices in terms of human factor management; i.e., review the effect of intervention strategies in terms of success and impact if annual benchmarking is implemented (outcomes management) – what works and what does not in my organisation?;
	Develop evidence-based key performance indicators customised for the different areas of operations in the organisation to promote favourable employee outcomes (not a one-size-fits-all approach!); and
	Be in touch with the culture and climate in your organisation!

It's about Improved Organisational Performance and Organisational Self-renewal

	The objective is to improve the organisation's capacity to handle its internal and external functioning and relationships.
	This would include such things as improved interpersonal and group processes, more effective communication, enhanced ability to cope with organisational problems of all kinds, more effective decision processes, more appropriate leadership style, improved skill in dealing with destructive conflict, and higher levels of trust and cooperation among organisational members.
	These objectives stem from a value system based on an optimistic view of the nature of man, i.e., that man in a supportive environment is capable of achieving higher levels of development and accomplishment.
	Essential to organisation development and effectiveness is the scientific method — inquiry, a rigorous search for causes, experimental testing of hypotheses, and review of results.
	The ultimate aim is to leave the client organisation with a set of tools and an action plan with which to monitor its own state of health and wellbeing and to take corrective steps toward its own renewal and development. This is consistent with the systems concept of feedback as a regulatory and corrective mechanism.

How is the Organisational Human Factor Benchmark implemented?

	The Organisational Human Factor Benchmark © is a web-based instrument available in English and requires at least an ABET 4 literacy level.
	The instrument takes on average 15-20 minutes to complete.
	Upon completion the participant will receive an immediate personal feedback report that provides his/her personal wellbeing results and general personal guidelines to promote wellbeing and the management of stress levels (self-help tips).
	The participants' information on the web is protected and guaranteed via 128-bit SSL encryption.
	In order to generate a valid benchmark and good management information, at least 70% of the workforce or an area of operations should complete the instrument.

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Additional Resources
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